Job details

Support engineer (based in the EU)

Company details

Gardasoft ( is a global leader in design, manufacture and application of high-performance LED control technology and high intensity LED lightning for the Machine Vision industry. With innovative technologies like trinity tm Gardasoft offers operational intelligence and full integration of Machine Vision Lighting - all within a ‘plug-&-play’ environment.

Gardasoft is part of CCS Group which is a leading supplier of Factory Automation equipment worldwide.

Gardasoft is growing rapidly in and in order to support and develop this growth we are looking for a dynamic and result driven.

Support engineer (based in the EU)


The mission

After a thorough training period, the support engineer will be responsible for the optimization of quality customer support in the EMEA region.

The responsibilities:

  • Provide expert advice to machine vision engineers by email, phone and in person.
  • Provide training to industrial sales and engineering partners.
  • Develop an excellent working relationship with key European technical customers.
  • Travel throughout Europe to support sales activities and provide training.
  • Gather intelligence about developments in machine vision applications and technology to feed into the Gardasoft Product and Markets Strategy.
  • Spend several months in UK for initial training and several months in USA to help support local sales and applications engineers.
  • After the initial period of travel, this role will be based in an EU country.


The ideal support engineer will have the following profile.

  • engineering degree (electromechanics, electronics, automation, robotics,)
  • Highly curious mind and affinity with technological innovations and innovations in factory automation.
  • Very flexible and servie minded.
  • Willingness to spend several months in the UK and US during the 1st year, for training purposes.
  • Excellent interpersonal & training skills with the ability to interact effectively throughout various functional groups and hierarchical levels.
  • Excellent knowledge of English is a must + at least one other EU language (e.g.: French, German)
  • Strong analytical (numeric & strategic) and process thinking capabilities.
  • The ideal candidate has a first successful consultative sales experience in factory automation.

Gardasoft only considers candidates with an EU passport. The company will NOT support work permit applications.


English + at least 1 other EU language (e.g.: French, German,...)


Gardasoft offers an excellent opportunity for a junior engineer with ambitions to develop in international sales support and client service management. The support engineer will develop indebt knowledge of technological innovations in factory automation and apply this knowledge in consultative selling to international manufacturing industries in EMEA. Obviously, Gardasoft will offer a competitive salary and comprehensive benefits package.


Other keywords: sales support, support engineer, software engineer, client service, customer service, helpdesk, Lighting Pulse Controllers, LED Strobe Controllers, Liquid Lens Controllers and Timing Controllers, intelligent lightning technology, high speed scan applications, innovative products, innovative solutions, innovation, technology, automation

  • Placed on:Mon 8 February 2021
  • Location: EU (Europe)

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