Helpdesk Support Technician

Company details

Profile Group has specialized in selection and recruitment for over 30 years for a wide range of companies. Our objective is to help you in your job search, to optimize your application process and to enhance your skills in order to succeed in a good interview.

For a company located in the Liège, we’re looking for an Helpdesk support technician.


You report to the International IT Systems Manager.

Your responsibilities are the following:

  • Provide 1st/2nd line IT helpdesk support
  • Maintains helpdesk tickets, prioritising work, updating steps for corrective action, and communicates with customers any timescales and progress reports as required
  • Creating and updating knowledgebase articles for end users and other IT personnel
  • Configuring, maintaining, and troubleshooting a range of hardware devices including desktops, laptops, printers, IP phones, iPhones, iPads, handheld scanners and other peripherals
  • Supporting users and troubleshooting issues with a range of systems including:
    • IFS Applications (7.5 & 10)
    • Salesforce Sales Cloud
    • Power BI
    • Microsoft Office / Office 365
  • Liaises with internal IT teams


  • You have a bachelor’s degree in an IT field
  • You have minimum 1+ years working in either an application or desktop support role
  • You’ve solid working knowledge of Microsoft Windows desktop and server operating systems
  • You’ve a strong working knowledge of Microsoft Office applications (O365)
  • You must be able to speak English and French fluently
  • You’ve excellent interpersonal and communication skills
  • You’ve excellent problem solving and customer service skills
  • You’re able to work well under pressure and independently
  • You’re able to establish and maintain effective working relationships with coworkers, managers, and clients
  • Any exposure to ERP / CRM systems or reporting technologies would be advantageous
  • Basic SQL query writing experience would be beneficial


You are joining a dynamic & fast-growing environment at the cutting edge of technology and innovation in a global company with great human values, which encourages its teams to take initiatives that contribute to its success.


You must be able to speak English and French fluently

Placed on:Wed 10 November 2021
Location: Liège


For more information:
at the number: 0470 40 77 30
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