Customer Care Supervisor – ES/IT Markets

Company details

Profile Group has specialized in selection and recruitment for over 30 years for a wide range of companies. Our objective is to help you in your job search, to optimize your application process and to enhance your skills in order to succeed in a good interview.

For our internationally renowned customer active in the search of medical solutions, we are looking for a Supervisor to manage the Customer Care of the Italian and Spanish markets.


Within the Customer Care department, no less than 15 nationalities work in different teams. You will supervise one of these teams and play an active liaison role between the team and the local market for which you are responsible.

You will act as a key interface between customers, sales organizers, customer service administrators, the supply chain, logistics players, the finance department and all other departments related to the Customer Care activities in order to achieve a high level of customer satisfaction in accordance with the company's standards and values.

Based on your overall vision of the business, you will challenge the structure and make proposals for improvement in order to increase the efficiency of services for your market and the customers.

As a Customer Care Supervisor, your responsibilities are divided into three areas:

People management:

  • You translate the strategy into clear actions and objectives for your officers and ensure clarity of roles and responsibilities for all.
  • You guide, motivate and coach your team in their daily work and give them the tools they need for their professional development.
  • You promote mutual support, communication and commitment within your team.
  • You are able to help the team when unforeseen events occur.

Tasks coordination :

  • You ensure that the workload is evenly distributed among your resources and that your structure is in line with the company's performance expectations.
  • You will be responsible for relations with the Spanish and Italian markets and work towards customer satisfaction on a daily basis.
  • You will work closely with key stakeholders in the markets and actively participate in decision making.
  • As an operational expert, you regularly discuss ongoing and future projects/tasks.
  • You ensure transparent communication and continuously provide solutions to optimize the collaboration between markets and your team, as well as the global customer service.

Process improvement and follow-up:

  • You participate in training and update training to maintain process knowledge.
  • You analyze and propose solutions to improve existing processes
  • You will ensure rigorous process tracking and automation.
  • You analyze and comment on key performance indicators according to defined schedules and take corrective and preventive measures.
  • You will follow up on projects related to customer support, sales organization to ensure a standardized way of working across the customer support organization.


  • You have a Bachelor's or Master's degree in administrative, commercial or language orientation.
  • You have at least 5 years of professional experience as a team leader and experience in Order to Cash
  • You are fluent in Spanish and/or Italian.
  • You are fluent in English, which is the language of the company
  • You demonstrate rigor in respecting the processes
  • You are a driver of change through your positive spirit
  • You like to challenge
  • You are a real leader
  • You have a commercial mindset and are solution-oriented
  • You are willing to travel abroad


  • A key position in an international company with strong human values.
  • A working environment that is constantly evolving and where there is room for your ideas.
  • Support in your career, including an individual development plan.
  • The opportunity to participate in the growth of the company
  • A package of benefits (insurance, meal vouchers, etc.) in addition to your monthly remuneration, in line with your skills.

Tags : Customer Service manager; Customer Service Lead; Client service supervisor; Customer care coordinator; Customer service team leader; Sales support manager


  • You are fluent in Spanish and/or Italian.
  • You are fluent in English, which is the language of the company

Placed on:Thu 25 November 2021
Location: Liège


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